Wednesday, July 29, 2009

"Others Can Learn From You"

I recently had a short sale approval for a home in Niceville, Florida. The long and torturous process was with Bank of America. This one took four months, although it was approved just prior to that for another buyer who did not close. All the while, the buyer’s agent, Jimmy, was a consummate professional. Prior to writing the offer he requested the exact terms the seller was looking for. His buyer obliged by submitting a contract with the right title agent, earnest money deposit and timeline. The buyer loved the house and was willing to wait.
Each Friday throughout the process, Jimmy would email me a gentle, "Any updates?" That was it. As the approval deadline loomed, he told me, without fluff, that the buyer was a bit concerned as she needed to be in a house by a certain date.

But no panic button was pressed, no threats, direct or indirect, were aimed my way. He just relayed the facts, in a pleasant and honest manner. As the approval date grew near he waited. He kept his buyer alive.

"Just a few more weeks!", I told him, "We are in Phase II. I have escalated the file!" The negotiator, who had never responded to any of my emails for over two months, suddenly called. "There are just a few more things I need….", he said.

We worked together to satisfy the items the investor required. "I know the approval is approaching soon!" I told Jimmy. It was the truth.

A few days later, I got the happy call from Bank of America. Done deal! Yippee! I emailed Jimmy the good news. In a workmanlike manner, he completed the inspections and got repair estimates for the buyer. We are closing next week. Today I emailed Jimmy what I thought....
"Thank you for being an unbelievable professional. Others can learn from you."

It's Wendy!
Wendy Rulnick, Broker, CRP, CRS, GRI, ABR Rulnick Realty, Inc.
Destin FL Real Estate

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