Wednesday, November 12, 2008

Conversation with a Citi Negotiator

I've written a few blog posts about Citi short sales in the past. One, Citi Rep Says Market Didn't Cause Price Decline and another Is Citi Mortgage Getting Nice? Well, I've just had a situation regarding a Santa Rosa Beach FL short sale that I must relay.

First Mortgage: Everhome

Second Mortgage: Citi Mortgage

First Offer: Buyer walked after three months

Second Offer: Buyer gets relocated to another state last week!

Status: Citi had approved the second offer to close within 30 days and Everhome issued approval DAY OF buyer's withdrawal

Update: Wendy gets replacement contract from new buyer, exact terms, within 3 days

Everhome: Delighted! Seeking investor approval for new buyer

Citi: New Rep, "Sassia", was assigned to replace previous negotiator

Wendy: Leaves upbeat message on Sassia's voicemail: "Hello, this is Wendy Rulnick, authorized on account 7878722, borrower- Smith. Buyer had out-of-state job offer last week, withdrew. I have an identical substitute offer, no changes in terms, ready to close within 30 days. I'll fax you the replacement contract and HUD."

Sassia: Calls and leaves a message on Wendy's voicemail: "Please call me reference borrower Smith."

Wendy: Calls Sassia back. Gets voicemail. Leaves identical detailed message regarding substitute offer. Finally Sassia calls back and gets Wendy live.

Sassia: "What is going on with Smith?"

Wendy: Relays exact detailed message that was left twice on her voicemail.

Sassia: "This has been going on a long time, since July. Two buyers have walked. Why?"

Wendy: Repeats exact information about job relocation of buyer.

Sassia: "Don't bother faxing me anything! I don't know what the previous negotiator did, I do things differently. I will need approval in writing from the first within 48 hours or I will CLOSE THE FILE."

Wendy: "I am sure the first is imminently getting a replacement approval. It might take a few more days."

Sassia: "I will give you until Friday. I have too many files on my desk. If I don't have the approval by then, you will have to start the process all over. Good-bye."

It's Wendy!
Wendy Rulnick, Broker, CRP, CRS, GRI, ABR Rulnick Realty, Inc.

Search Destin FL real estate
Short Sale Pre Foreclosure Help.

Call toll-free 1-877-ITS-WNDY (1-877-487-9639) or local 850-650-7883 ext 204
Email [email protected]

Wendy Rulnick specializes in real estate sales, short sales, traditional sales on Emerald Coast of Florida: Destin Florida real estate, Santa Rosa Beach, Fort Walton Beach, Niceville, Bluewater Bay, Navarre, Seagrove Beach, Watercolor, Sandestin, Seaside, Dune Allen, Blue Mountain Beach, Freeport, Rosemary Beach, Mary Esther, Shalimar, Eglin AFB, Hurlburt Field. Wendy Rulnick, Broker and Realtor, has been selling real estate for almost 20 years. She has won numerous awards, including the coveted ADDY for advertising design. An expert marketer of real estate listings, she negotiates successfully to her dients' advantage. She is supported by a team of top buyer specialists. She lists and sells homes, condos and townhomes.

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