Monday, September 29, 2008

Do You Send Client Satisfaction Surveys?

Do you regularly send out client satisfaction surveys after you sell a property? At Rulnick Realty, in Destin Florida, we do. Our questionnaire is pretty simple. We ask:

What did Agent Jones or Rulnick Realty do well, that should be continued?
What could be done to improve the real estate purchase or sale experience?

I find that open-ended responses generate the best feedback. If the comments are especially good, we'll ask to include it in our advertising. The bottom of letter says:

Please sign here if your response may be used in advertising or promotional materials_______________

Today I was thrilled to receive a survey back with a letter attached. One of my agents. Rhonda Therrien, had sold a house to this particular seller, and worked with him in the past. Here's what he said:

Dear Wendy,

Rhonda has handled several property transactions for me. We go way back. Let me tell you a little story about her. She was trying to sell a couple a condo and they were actually look for two at the time. One for them and one close for her sister. My condo was one they were looking at. As we came out the door after looking at mine, there came a major downpour like can happen in Fort Walton Beach. Rhonda didn't hesitate for a minute. She waded in ankle deep rainwater in her high heels and stockings, in the rain, and went to her car and got a big umbrella out of her trunk, and came back to usher her clients back to their car all dry and comfortable. Needless to say, she made two sales that day. One for me and one for a neighbor next door.
Rhonda is the best. You are luck to have her.

Terry P. Chesser

And lucky I am! Thank you, Rhonda!

It's Wendy!
Wendy Rulnick, Broker, CRP, CRS, GRI, ABR Rulnick Realty, Inc.

Search Destin Florida real estate and vicinity.
Short Sale Pre Foreclosure Help.

Specializing in real estate sales, short sales and foreclosures on Emerald Coast of Florida: Destin Florida real estate, Santa Rosa Beach, Fort Walton Beach, Niceville, Bluewater Bay, Navarre, Seagrove Beach, Watercolor, Sandestin, Seaside, Dune Allen, Blue Mountain Beach, Freeport, Rosemary Beach, Mary Esther, Shalimar, Eglin AFB, Hurlburt Field. Call toll-free 1-877-ITS-WNDY (1-877-487-9639) or local 850-650-7883 ext 204
Copyright © 2008 By Wendy Rulnick. All Rights Reserved. *Do You Send Client Satisfaction Surveys?* Contact Wendy Rulnick regarding Destin Florida real estate and vicinity.

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